We’re looking for
Software Support Specialist
Join our technical team and be a part of our success story. We are committed to provide the best software support for our customers with the right in-house software in the modern days.
Sounds good? Check out the job descriptions below!
What our colleagues think about working with us
essential duties &
responsibilities
– Support customers per implementation schedule
– Analyse software related issues and propose solutions
– Channel customers’ feedback on software problems and verify solutions prior implementation
– Obtain and log customer feedback for the purpose of process improvement
– Document software support activities thoroughly, accurately, and in a timely manner
– Make decisions quickly, sometimes with limited information
– Review work log, customer feedback periodically with supervisor and other analysts and technicians, to identify and act on opportunities for improvement
SKILLS & Abilities Needed
- Degree or equivalent in related course
- Minimum 2 years experiences in related industry
Experiences in software support and project implementation will be an added advantage
Fresh graduates with positive attitude and fast leaner are encouraged to apply
- Excellent English communication skill, Bahasa Malaysia and Mandarin is an advantage
